Very Important Precaution for Bankers * ———————————————————-

*Very Important Precaution for Bankers *

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* Staff Suspended Due To RTGS done without Customer Signature in RTGS Form*

During recent days banking turned to customer service in which RTGS transfers made via Phone calls or emails from Customers. 

In A.P , in one of the Nationalised bank they recieve Mails/ calls for RTGS from customer through their accountant regularly. 

That firm has 2 directors and operation is either or survivor. 

One fine day accountant ( very familiar to branch staff) came with a cheque signed by one partner, *RTGS form dont have that sign.*

Staff in friendly manner and with intention of customer service sent RTGS of 14 lakhs. 

After few days other partner visited the branch and said its a fraudalant transfer and to be reversed, without his signature in RTGS form. 

Branch staff verified and found the signature on RTGS form doesn’t match with signature on Cheque. 

The total value is 14 lakhs. 

The Asst Manager and Manager were in suspension. 

Sooo do customer service with safe banking. 

Its a Lesson from many incidents happening. 

Customer always intended to safeguard his money not staff. 

*Still the case is in progress as staff intentionally did and Union is unable to do anthing in this matters.*

* A/C Payee Cheques are not for NEFT/ RTGS , only for CTS clearing*

* Sign required in both Cheque and RTGS Form, who ever may be the customer * 

Pls share with all bankers and save their jobs.