A incident I want to share here that made me proud of being banker…

Today incident I want to share here that made me proud of being banker…

I was outside of branch since morning for visit, at 3:30pm closing time of cash I came inside and found one old and very poor customer is very tensed and worried about something, I asked the cashier what happened? He told me his account is inactive and he wanted to withdraw the amount (which was only Rs.5200/-) but it will take time as Physical forms has to send Back office for updation which we have taken and we will send it today evening by courier. I saw the Customer and he was like, Sir Diwali hai, Sab kaise karunga mai? And his eyes was full of water and his shed tears told me everything that is all (Rs.5200/-) amount he has without it his Diwali is going to be ruined.

So, very politely I asked the customer to sit and have some water, wait for sometime while I try if I could do something, and asked the cashier and as well as 2nd Man please don’t close the cash counter as one VIP withdrawal is going to take place.

I scan the all the paper with all stamps &Signatures and email it to the concern person to active the account on scan basis in the back office, I got no response from him till it was 5pm, I also called him but he didn’t received my call many times, I texted him as it is very urgent pleas call me back, he call me back I told the whole story to him, he said he can’t do as he is alone in his department and some people are busy in Diwali celebration and some left office early. I said to him Please you enter in the system while I make it sure to verified by my BH. After lot of efforts Around 5:30 pm the account was activated and I smiled and looked at the customer while he understood by my smile that now he will be able to withdraw the amount.

After withdrawal, he fold his both hands and asked my name and said.. Sir aapki wajh se ab Diwali manaa payenge (sir, because of you Now we can Celebrate Diwali ), I don’t know but I too got emotional at that time and said Mehnat kaam laaya.. aapka hi paisa hai.. aapne nikala hai.. And gave him a packet of Sweet (that was bought for distribution to VIP customer of Branch) and wish him Happy Diwali .

Tab mere branch ka cashier and 2nd man khta hai yhi aapka VIP customer tha jisske liye 2-3 hours Cash Open rakha, sahi hai. Tabhi BH also came from Cabin and said to me this is Real Diwali to make the poor one smile..

Everyone appreciated that the first time the Cash was delayed so long for a good cause.

I feel proud banker..

I feel good ..

I feel real happiness ..

Happy Diwali to everyone