I think customers deserve far more and to achieve the same followings are suggested.
1. Every branch should reqquipd it's counter with attached wash basin so that regular handwash can be ensured to protect the visiting customer who are otherwise liable to be risked for Corona if employees remain serving them with gloves.
2. Instead of adjusting for lunch breaks and thus deprive a customer for service , a spoonfeeder can be hired to feed the staff in a relay manner to ensure uninterrupted customer service.
3. Working timing notices should give a sense of 24×7 service and no customer should be returned at any point of time. Working in shifts can be devised to ensure that.
4. The point No 7 in the letter missed the Bio Break and suggests no means to avoid time loss due to it. Exclusive advice needed for same too.
5. Last but not the least, Employees should treat themselves HARDLY HUMAN.
Further suggestions are welcomed to add into.
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customer-centric banking
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