While speaking to top executives of major banks on customer grievances, Swaminathan said banks should have a policy on customer appropriateness and product suitability framework to help reduce mis-selling. The text of the speech was released on Monday.
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Tuesday, September 26, 2023
Bank staff’s first duty to meet needs of customers, not targets: RBI deputy gov Swaminathan J
Banks must ensure their employees understand that the primary responsibility is to serve a customers’ financial needs, while maintaining a focus on targets, said Swaminathan J, deputy governor, Reserve Bank of India.
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1 comment:
Then why PSU banks? Why not national bank/ govt bank? Why salary paid from profit and not form consolidated fund of govt ? Why competition? Why more the 1 psb in in place? When u mount so much pressure on bank manager to achieve Target how he will put the customer first. when every now and then he is theretened to be transferred to a kanyakumari or North East states.when IAS/IFS/IRS has state cadets. Why PSU officer do not have state cadets. Ask them whosoever ask all the questions in mentioned in the article.
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