Psu bank serving 2000 customers per staff while same for HDFC is 350 .per branch

Our FM says that PSB branch officials have lost personal touch with customers and that is the reason for low credit growth .

To some extent she is speaking truth but question is who is responsible for this .answer is government of India and top management of PSB.

PNB with around 6500 branches and 61000 branch  employees serving 12 cr customers on other hand HDFC bank with around 5200 branches and 110000 branch employees serving 4 cr customers .so one staff in our bank serving 2000 customers while same for HDFC is 350 .per branch we have average 19000 customers HDFC bank has less than 8000 .and if you compare profile of customers then picture is even more grim.

So buck stops at your and your appointee door madam.and no amount of motivation by top management as suggested by you can change this ground reality .

Situation in other PSB like UBI,OBC are worse than ours .per branch less than 6 staffs .ratio for our is less than 10 and for HDFC bank it is more than 20 .In TPP HDFC having seperate staff but in our bank position is worst having no separate staff same position in OBC,UBI

So madam FM charity begins from home .

If you want personalised service in PSB recruit more and more .

Forwarded as received from